- At Guthali we aim to produce limited pieces of all the designs in order to maintain the fairness and exclusivity of the apparels/ handcrafted products.
- All products are duly checked before shipping and then processed for delivery. All products are handwoven and handcrafted so return is not preferrred.
- In the odd case that your product arrives damaged, you have to email us a photo of the damaged product with the tag within 24 hours of receiving your order.
- If the return is due to an error on our part (incorrect item sent, damaged/defective product), we will replace the product or reimburse the full invoice value as per customer demand.
- Once we receive any query regarding a return/refund request via mail, Team Guthali will look into your request and approve and reject on the basis of the same.
- In a rare case you do not like our product then you can opt for credit points/Gift card in your Guthali Account, and in rare cases we would also look into the matter to refund your amount, which may take 7-8 business days.
- Your refund will be processed after receiving and checking the product which is reverse shipped by the customer.Refund process (if customer requests for refund) will start only after we receive back the product and validate the return.
Post receipt of the return package, we will proceed to inspect the same. In case a reverse pick-up is not done for any reason(due to any reason owing to customer or the courier company's mistake), responsibility lies on the customer to contact GUTHALI to arrange for the pick-up again. Failure to contact Guthali timely to arrange the reverse pick-up again may lead to rejection for exchange/return request. Return requests will only be entertained if the customer has accepted only untempered package.
Once approved as an eligible return, we will issue your refund or store credit (as the case may be) of the appropriate amount within 10 days. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 20 days of our receiving of the return package from you. Guthali will not be liable for any damage that happens during return shipping.
The customer agrees not to dispute the decision made by Guthali and accept Guthali's decision regarding the return validation that is - if the product is valid to be accepted as return or not. Non-Valid return will be sent back to the customer and the customer will be blacklisted for future purchases. Repeated refusal of COD orders might lead to barring of COD facility without any intimation. For repeated return of products from a customer i.e. more than 50% of the delivered products, the customer will be intimated that future orders on non-cancellation and non-return basis. Afterwards, all future orders will be processed on mentioned conditions.
Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, including: hangers, polyester bags, hang tags on garments, shoe boxes or dust bags. Any items that have been damaged, soiled or altered will not be accepted and will be sent back to the customer.No returns, refunds or exchanges will be accepted for the following items:
- Custom made products/Products personalised to your requirement
- Home Décor
- On the products with which it is specifically mentioned that it is not eligible for return/exchange.
Refunds are made as follows:
- If the payment was made in cash then the refund is made in the form of a bank transfer.
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account/card from which the payment was made.
- All returns are subject to the discretion of Guthali.